Returns & Exchanges
At Engraving, Awards & Gifts, we strive for perfection in every custom piece; however, due to the personalized nature of our products, returns are generally limited to items with manufacturing defects or engraving errors. Please review your order carefully before submission to ensure all custom text and design specifications are correct.
Contact Customer Support
Notify our team within 14 days of receiving your order by emailing your order number and a brief explanation of the issue.
Provide Documentation
Attach clear photographs of the defect or engraving error to your support request to help our quality control team assess the claim.
Receive Authorization
Once approved, we will provide a Return Merchandise Authorization (RMA) number and instructions on whether the item needs to be shipped back.
Resolution Process
Upon verification, we will prioritize a corrected replacement of your custom award or gift at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing